This course provides participants with skills and knowledge in the areas of de-escalation, calming techniques, body language, and effective communication tools for conflict situations. Participants will learn strategies for defusing tense situations, managing emotions, and promoting a sense of calm during conflicts. The course delves into the intricacies of non-verbal communication, emphasizing the significance of body language in conveying empathy, understanding, and de-escalation. Additionally, participants will explore various tools and techniques for effective communication, enabling them to navigate conflicts more effectively and foster positive resolutions. By the end of this course, participants will have gained valuable insights and practical techniques to handle conflicts with confidence and promote peaceful resolutions.